Liverpool North, Liverpool, L12
4.9/5, 557 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction
Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 186 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“So glad that we chose Northwood, we had four ......”

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Nov 17,2022
Minithumbup
Joanne
By: 'Terry Williams'
Nov 17,2022
0 people found
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So glad that we chose Northwood, we had four viewings on the first morning and received two offers there and then. We accepted an offer of our full asking price. Joanne Smith as our agent has done everything that she promised and sold our house ...
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“Top Class...”

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Nov 14,2022
Minithumbup
Ruth
By: 'J Dyson'
Nov 14,2022
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Ruth ensured a professional, seamless process and put my mind at total ease. As a first time landlord, this was exactly what I was looking for. Top class....
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“Thank you Alisha of the WestDerby branch for......”

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Nov 12,2022
Minithumbdown
Alisha
By: 'Mrs J Ryan'
Nov 12,2022
0 people found
this helpful
Thank you Alisha of the WestDerby branch for all your help and patience finding me a tenancy and helping me through the application process. Nothing was too much trouble , all the staff were helpful with all my many enquiries enquiries when I called . Thank you ...
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“We have used Northwood for many years and hav......”

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Nov 12,2022
Minithumbup
Christine
Ruth
By: 'Mr Ware'
Nov 12,2022
0 people found
this helpful
We have used Northwood for many years and have always had the best service. Christine has been really helpful lately providing information quickly and efficiently. All the staff are friendly and helpful, Ruth, Mark, Fran to name a few, nothing is too much trouble...
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“Christine dealt with the recent maintenance i......”

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Nov 11,2022
Minithumbup
Christine
By: 'D R'
Nov 11,2022
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Christine dealt with the recent maintenance issues efficiently and professionally. I was very pleased with the service provided by her...
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“Joanne...”

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Nov 07,2022
Minithumbup
Joanne
By: 'Penny'
Nov 07,2022
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this helpful
Joanne has been so so helpful with the process of buying mine and my partners first house. Made it ao easy and helped us alot. Thanks so much...
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“Joanne Smith...”

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Oct 15,2022
Minithumbup
Joanne
By: 'sheila'
Oct 15,2022
0 people found
this helpful
Joane Smith has been very efficient and knowledgable, keeping me in the loop on a regular basis, guiding me always in a very professional and pleasant manner....
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“Having purchased this property in 2016 we exp......”

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Oct 14,2022
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Christine
By: 'Dave Spencer'
Oct 14,2022
0 people found
this helpful
Having purchased this property in 2016 we expect certain maintenance work to be required and living at the other end of the country it is very important for us to have someone we can rely on to arrange the work required, with Christine Winstanley in the ...
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“Northwood are an excellent letting agency. A......”

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Sep 28,2022
Minithumbup
Christine
Rhea
By: 'Mrs Craig'
Sep 28,2022
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this helpful
Northwood are an excellent letting agency. All staff are extremely helpful, pleasant and attentive especially Christine and Rhea. I have had to call Northwood on a couple of occasions due to issues of disrepair required in my rental property. All too often you hear horror ...
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“First dealing with Jo...”

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Sep 24,2022
Minithumbup
Joanne
By: 'Rob Georgeson'
Sep 24,2022
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I have worked with a few agents over the last couple of years, and this is my first dealing with Northwood, it wont be the last. Shaun came out to view the propery and then Jo picked it up from there. The communication with Jo ...
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“Just a big thank you to Joanne Smith and the ......”

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Sep 22,2022
Minithumbup
Joanne
By: 'Thomas Hughes'
Sep 22,2022
0 people found
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Just a big thank you to Joanne Smith and the Team at Northwood West Derby, Liverpool. Their expert help, guidance, advice and general customer service was invaluable, during the recent sale of my property,...
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“Gratitude...”

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Sep 05,2022
Minithumbup
Mark
By: 'Joseph'
Sep 05,2022
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I write to acknowledge with gratitude the excellent and exceptional services I continue to receive from Northwood Liverpool North. Big kudos to Mark Nesbit and team...
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“Thank you to Fran and all the the team at Nor......”

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Aug 27,2022
Minithumbup
Fran
By: 'Gary S'
Aug 27,2022
0 people found
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Thank you to Fran and all the the team at Northwood for all the help and great service during my time as a tenant ,...
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“Excellent customer service from start to fini......”

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Aug 26,2022
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Ruth
By: 'Thomas Akrigg'
Aug 26,2022
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Excellent customer service from start to finish keeping me up to date throughout the whole process. Very easy communications and straight forward...
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“Thankyou jess for helping me through this , l......”

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Aug 23,2022
Minithumbup
By: 'Keith Tasker'
Aug 23,2022
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Thankyou jess for helping me through this , like I said its my first time moving into my new home and you made it stress free for me , if I could of put 100 🌟 then I would of , Thanks again 🙏🏻...
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“Professional and Personal...”

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Aug 23,2022
Minithumbup
Ruth
Joanne
By: 'Vanessa'
Aug 23,2022
0 people found
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Professional and Personal From purchase to letting, The staff at Northwood have made the journey so easy. No question is too much bother. - I have really felt that they had my back throughout the whole process. Special thanks to Ruth, Jessica and Christine. It ...
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“Fantastic first impressions...”

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Aug 15,2022
Minithumbup
By: 'Jacqui'
Aug 15,2022
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Fantastic first impressions Jess couldn't be more helpful or kind. I'm so grateful for her help that went above and beyond....
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“Joanne Smith as my agent has done everything I wanted and more...”

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Aug 12,2022
Minithumbup
Joanne
By: 'Karl Roberts'
Aug 12,2022
0 people found
this helpful
Joanne Smith as my agent has done everything and more that I expect, through and over and above in keep communications clear and concise along with keeping me updated at every step. Recommended....
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“Buying house...”

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Aug 12,2022
Minithumbup
Ruth
By: 'Sean'
Aug 12,2022
0 people found
this helpful
Ruth's helped us in purchasing a house recently. Although not acting for us she was really responsive and easy to deal with through-out our (long) buying process. Despite some of the difficulties in the chain she always did her best to push things on and ...
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“Joanne Smith managed a couple of sales for me......”

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Aug 04,2022
Minithumbup
Joanne
By: 'Vivek Srivastava'
Aug 04,2022
0 people found
this helpful
Joanne Smith managed a couple of sales for me and has been fantastic - always kept me abreast of any key updates and made the whole process stress free. Highly recommend!...
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“Fantastic service would highly recommend Joan......”

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Aug 03,2022
Minithumbup
Joanne
By: 'Allison Irene Elizabeth Laitak'
Aug 03,2022
0 people found
this helpful
Fantastic service would highly recommend Joanne Smith was extremely helpful and kept me updated every step of the way with my property sale, they managed to achieve over the asking price too ! I would definitely recommend !...
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“Deliver under pressure...”

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Jul 26,2022
Minithumbup
Rhea
By: 'Rosie Littlejohn'
Jul 26,2022
0 people found
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Rhea was great dealing with our last minute time pressures and questions. Very grateful and excited to get moved in....
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“Very professional and friendly service by all......”

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Jul 22,2022
Minithumbup
By: 'Sean'
Jul 22,2022
0 people found
this helpful
Very professional and friendly service by all the Northwood team. They deal with all matters in an efficient and timely manner and I would recommend them to landlords, tenants and anybody looking to sell or buy a home....
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“A big thank you to Rhea and Jess. They compre......”

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Jul 03,2022
Minithumbup
Rhea
By: 'Mr and Mrs Craig'
Jul 03,2022
0 people found
this helpful
A big thank you to Rhea and Jess. They comprehensively led us through all the steps required to let our property quickly. No task was a problem and they were happy to answer all queries in a pleasant and knowledgeable manner....
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“Satisfied Seller...”

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Jul 01,2022
Minithumbup
Ruth
Joanne
By: 'Peter'
Jul 01,2022
0 people found
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I’ve just completed my house sale through Northwood and am happy to confirm my full satisfaction with the service provided from start to finish. The valuation proved to be spot-on, I gave Northwood a set of keys (the property was vacant) and they did ...
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“Jess was approachable, friendly and quick to ......”

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Jul 01,2022
Minithumbup
Rhea
By: 'Laura Sheldon'
Jul 01,2022
0 people found
this helpful
Jess was approachable, friendly and quick to respond to our viewing appointment. She acted with courtesy and respect to all of our questions and queries. She secured the property of our choice and talked us through the process. Very happy with Jess and the apartment....
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“Rhea was very nice and helped me have a good ......”

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Jul 01,2022
Minithumbup
Rhea
By: 'Brandon'
Jul 01,2022
0 people found
this helpful
Rhea was very nice and helped me have a good understanding of the necessary procedures and was able to answer all my questions concisely. Very professional, concise and friendly....
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“Many thanks Joanne...”

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Jun 29,2022
Minithumbup
Joanne
Jun 29,2022
0 people found
this helpful
Many thanks to Joanne for all her help over the last 3 years with both our rental and subsequent sale of the property. Joanne has always acted extremely professionally and kept me informed of any issues in a prompt friendly manner and has been very easy ...
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“Nothing is too much trouble, very professiona......”

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May 09,2022
Minithumbup
Rhea
By: 'Rod'
May 09,2022
0 people found
this helpful
Nothing is too much trouble, very professional and always polite and if they said they were going to do something they did it, been very understanding of our needs,...
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“Thank you Rhea!...”

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May 05,2022
Minithumbup
Rhea
By: 'Carla'
May 05,2022
0 people found
this helpful
I can’t thank Rhea from the Liverpool branch enough for all her help and support. I would absolutely use Northwood again and recommend them to my friends and family. Thank you to Jess too!...
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Staff picture Joanne
(135)
Staff picture Ruth
(85)
Staff picture Mark
(32)
Staff picture Rhea
(25)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12